General Information, Support and FAQ

  •  To sign in to your child's Rahway.net Google account, Click Here.

    If you are NOT using a Chromebook (district-owned or personal), please use Google Chrome as your browser whenever possible.  It is best to also create a separate Chrome user for your child's Rahway.net account.  Here is a Google Support page that explains how to do so:

     Share Chrome with Others

     For Chromebook equipment or WiFi connectivity issues, please complete the Chromebook Equipment Support Request Form.

     Please send other support requests to support@rahway.net. Enter some keywords about the issue in the Subject Line and describe your issue in the body of the email message. 

    Otherwise, you can leave a voice message at 732-396-1000, Extension 3000.

     

    Frequently Asked Questions:

    Q: The district is requiring that Grade 2-12 students use a district-issued Chromebook.  Why is that so?

    The district has purchased a Chromebook for every student in grades 2 through 12 so that every student's digital learning resources can be managed and supported by the district's staff in the most effective and uniform way possible.  When multiple computer types are involved, the user experience can vary greatly, which makes it much more difficult to support and troubleshoot.  Also, district-owned devices can be managed centrally, which improves our ability to effectively and efficiently support our students and teachers.  Hybrid Track and Full In-Person students in grades 2-12 will be required to use a district-issued Chromebook as of March 15, 2021.  Full-Virtual students in grades 2-12 will be required to use a district-issued Chromebook by the end of March (Chromebook distribution dates for Full-Virtual students will be announced soon.)

    Q: The district is using GoGuardian Teacher to support student learning. Why is it being used and what are its features?

    GoGuardian Teacher is a system of tools that allows the teachers to support students as they use computer-based resources, both in the classroom and remotely.  It also provides communication tools that allow teachers to interact with remote learners individually (or in groups) via text and voice.  Click here for more details about GoGuardian Teacher.

    Q: I am not currently using a Chromebook.  Are other devices OK to use?

    Other devices can be used until the end of March for students in grades 2-12, at which time all Grade 2-12 students will be issued a Chromebook. To have the most compatible tools, any personal computer or tablet that can run the Google Chrome browser is acceptable.  Chrome should be the browser that is used.

    Q: Can my child still borrow a Chromebook?

    Yes.  Please see the information at the top of this page.

    Q: I do not have Internet access in my home.  Can the school district help me?

    Yes.  Please call 732-396-1000 extension 3000 and leave us a message and we will follow up with you.

    Q: Who do I contact if my child has an issue with their Google login?

    Please contact your child's teacher and they will help with account login issues.

    Google account information can be found in the PowerSchool Parent Portal.  The student email address is their Google Username.  Passwords for PK-1 and newly enrolled students are set up as follows:  "pass" plus the last 4 digits of the student's Student ID Number (which is available in the Parent Portal account.)

    Q: Where can I go to see how my child is doing with his/her assignments?

    Parents should be using the PowerSchool Parent Portal to view their child's assignment and grading information.  If you still do not have a Parent Portal account, please go here: Parent Portal Setup.

     

    Q: How do I know which applications are allowed to be used by the students?

    All of the approved web-based tools and resources are listed HERE. Most student subscriptions for Internet-based resources are managed centrally by the technology department.  Some access accounts are managed by individual teachers upon district approval.

     

    Q: Where can I find the district's Acceptable Use Policy?

    The policy can be found HERE.